inadequate behavior
<p>This morning, me and a friend decided to have a coffee and breakfast at Wimpy Parow, just to change the scenery of our normal coffee shop, i got there at 09h00 waited for someone to assist and finally at about 09h10 i asked for someone to bring me a coffee. i was waiting on my friend as he was running late, so i did not mind not being served at that specific time. when he arrivedat 09h21 we waited another 10 minutes before the waitron came to assist us, we had to literally get her attention. he ordered a coffee, and i ensured we placed our order for our breakfast. we waited very long without any notification of the time period, when we received our food. i ordered an omlette with mushroom and bacon. i started eating and tasted that i did not taste any bacon, when i open up the omlette i notice there was not really any bacon in. we then tried to get the waiters attention,. (which occured all the time) to place another order for drinks, one of the managers (Bronwyn) came to us to ask if she could assist, i informed her that i needed to place an order for drinks. i then placed an order. ten minues later no drinks, and i tried to get hold of the manager and waiter, eventually the manager looked at my side and informed the waitress about the drink for me. the manager then came to me to ask anything else.. i informed her i am still waiting on my drink, but my friend would like another coffee. we then waited another ten minutes. and decided to rather leave as i have still not received my drink. the waitress the called the manager, and (bronwyn ) then explained that we order the drinksbut should tae it because it was made, no one took in consideration we waited for more than 15 minutes for my drink. then they insisted we pay. the behavior that was shown towards us were irrelevant, i still informed the waitress to just inform the manager to have alook at the presentation of the food... no comment back with regards to that, </p>
Thank you very much for taking the time to report your experience with our Parrow branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,
Thank you very much for taking the time to report your experience with our Parrow branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,
I would like to Thank Wimpy Parow for seeing the above behaviour of their staff appropriate , once again it indicates that customer service means zero in this industry as long as people can spend money on food that is not presented as advertised and service are not up to standard. hopefully your list of clientele will decrease with the way you are managing your shop... thanks.
I would like to Thank Wimpy Parow for seeing the above behaviour of their staff appropriate , once again it indicates that customer service means zero in this industry as long as people can spend money on food that is not presented as advertised and service are not up to standard. hopefully your list of clientele will decrease with the way you are managing your shop... thanks.
