SR
Samantha R

1 reviews | Active since Nov 2017

11 Nov 2017, 17:46

I Had High Hopes For Wimpy.

This morning I had breakfast at Pinelands, Howard Centre Wimpy, a Scrambled Bowl, specifically the vegetarian one with mushroom, red pepper and cheese. I was pretty excited to have it, as it was my first time seeing the breakfast menu options that they offered.

I received my breakfast and eventually realized that there were pieces of bacon in it, I then refrained from eating it any further as I am Pescetarian ( I don’t eat meat). I then notified my waitress.

I then got up to pay my bill as it did not sit well with me, I then asked to speak to the manager thinking that the waitress would have notified her, the waitress did not notify her which in my opinion should be the first thing to do, to ensure that it doesn’t happen to the next customer. I realized that if i had not asked to speak to the manager, she would not have know and I understand that it was not the waitress fault that my food had bacon in it, but she should have reported it.

I feel that staff should follow a protocol of informing management and it doesn’t make me want to go there again, if they are not willing to focus on customers needs and specifications, the waitress literally acted as if it was nothing. I wanted to put this out there so that it doesn't happen to someone else as it was really not a pleasant experience on my part.

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Replies (1)
Wimpy
Wimpy's reply01 Feb 2018, 12:46
Official

We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Wimpy Team
Customer Care Line: ***