MH
Minenhle H

1 reviews | Active since Feb 2016

08 Aug 2017, 11:34

I found hair for the second time in my food

<p>I love Wimpy in Windermere, Durban because of their waitress Phiwe she serves with class and kindness...always smiling and she prioritizes her customers but I'm truly unhappy and disappointed infact I'm angry at their negligence and poor hygienicness. This is the second time I found hair in my food... really now?? How should I know that it's the only hair I've found or maybe I've eaten more hair I luckily found that one...what kind of a restaurant is this because if they were wearing protective hats there wouldn't be such...im truly unhappy and I can't even begin to explain how angry I am...I'm feeling like I've eaten so many hairs now and there's no disputing that because this is not the first time. I'm truly angry...and if I have to include the law I will Koz this is a threat to my health....infact this is huse case...I've attached a pic of it...I found the hair inside my omelette </p>

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Replies (2)
MH
Minenhle H's update09 Aug 2017, 10:27
Reviewer Update

We specifically asked Patronnella the Manager to call us with a solution to our problem and she promised to call us before yesterday's day ends...and she didn't till now....now this is the service Wimpy has....WOw...so even if I get sick from the hairs in their food they don't care...second time SECOND TIME I REPEAT...so my health is in danger in this store and we paid for that food....THE BROUGHT US THE BULL AND WE PAID FOR IT...

Wimpy
Wimpy's reply28 Sept 2017, 12:51
Official

Thank you very much for taking the time to report your experience with our Windermere branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.


Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.


Kind Regards,

The Wimpy Team.