Hungry Patron

Today the 1st of March 2025 I visited the Arbour crossing branch for a breakfast meal. Upon arrival we waited for 3 minutes to be seated although waitors and waitrons walked passed us. We Eventually got told to sit anywhere and we would be seen to. Upon being seated we immediately told the waitron who handed us the menus that was at 11 am that we wanted coffees. 5 minutes later a waiter came to us to take our meal order and informed us our coffees were on the way. We placed our orders for our meals our drinks took approximately 15 minutes to get to us. We waited until 11:40 and no meal. We eventually got irritated as other patrons who have been seated after us started receiving their meals and we were still waiting. We went to the cash till and requested that we wanted to pay for our coffees. The lady behind the counter was trying to convince us to wait and she immediately told the waitor to cancel the order. I then requested to speak to the manager. The manager apologized thereafter stated the coffee was on the house even though I insisted on paying for it. She than stated they were short staffed. I understand that when a restaurant is short staffed it puts pressure on every one else but at least have the decency to inform us of what's going on. We sat there watching as all the waitors just passed us as if we were invisible.