Hungry and dissapointed

My family and I decided to have lunch at your Promenade outlet. I ordered the rib and wing combo which I was not happy with as the standard of the meat was unacceptable. The waiter Shariefa took my meal back to the kitchen and came back informing me that the manager Thembi told her there is nothing that he can do. Now I understand he can't do anything but you don't tell your customer that - you approach them, apologize and offer an alternative instead of sending your waiter with a msg like that to your customer. Upon requesting to speak to Thembi, he was too busy to attend to me. I am utterly dissapointed at the service I have received. I often eat here with my family cos it's fully halaal and my kids love it but after today I will rather go somewhere else. You would think that because the restaurant is fairly new that their service would be impeccable to grow their customer base. Out of all the options of places to eat at - I chose wimpy and what a bad choice.