cG
carla G
1 reviews | Active since May 2015
03 May 2015, 20:07
horrific service. useless manager
Walked into wimpy. Ordered 2 coffees. Waited 15 minutes. Manager jumps the queue to get his coffee first. People who arrived after us received their coffees before us. When we asked for a refund manager turned his back to us and didn't even acknowledge us. Absolutely shocking customer service. Wimpy maybe you should train your managers to get involved when it's busy rather than be concerned about his own well being.
Helpful (0)
Replies (1)0
Replies (1)
Wimpy's replyOfficial
08 May 2015, 10:14Hello carl531a,
Thank you very much for taking the time to report your experience with our Bloemfontein branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Bloemfontein branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Wimpy's reply08 May 2015, 10:14
Official
Hello carl531a,
Thank you very much for taking the time to report your experience with our Bloemfontein branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Bloemfontein branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care