HORRIFIC SERVICE
Highly disappointed with the level of service I received on Friday the 5th of July from Wimpy in the crescent mall, uMhlanga.
The company always has previously delivered to us but on the Friday (for whatever reasons) they told us they do not deliver because they do now know our address, I mean seriously? I spoke to 3 different people trying to understand what the problem was as they had delivered on numerous occasions to our company.
Everyone that I spoke to was very unprofessional and rude. The food was eventually delivered. The lady who I dealt with was VERY RUDE. No manners, no etiquette, absolutely vile. I just sat there shocked at her behavior. Is this how Wimpy treats it's customers? My colleague and I were both appalled to say the least. She said her name was NQOBILE DLAMINI. I have never seen such terrible service from someone before. Absolutely horrific, she was shouting at me and condescending.
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***