1 reviews | Active since May 2018
Horrible Service, Disgusting Food!
My Fiance and I had a terrible experience at Wimpy, Eastgate on Saturday 12 May 2018.
The service was shocking, notwithstanding the fact that there were less than 5 tables at the time.
The food took over 30 minutes to arrive, and once received, my order was completely wrong! My fiance received his meal 5 minutes later, and his bacon was completely raw.
We decided to send the food back and asked them to please correct my meal, and cook the bacon.
We received our meals. The bacon was burnt, so burnt that it had shriveled. Our toast was hard, rock hard, and STALE!!!
I am extremely disgusted, and refused to pay for the meal and immediately asked for the bill.
Please note that we will NEVER be returning to Wimpy again!
Mugg and Bean was our next choice. Fast service was received, and delicious FRESH food.
Hi Gabriella, we are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the restaurant manager and the area manager. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Hi Gabriella, we are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the restaurant manager and the area manager. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***