SK
Sumayya K

1 reviews | Active since Jan 2017

08 Jan 2017, 17:40

Horrible milkshake!

<p>A relaxed sunday afternoon, my husband and I drove into Engen garage in Wierdapark, corner of Ruimte & Chris Hougaard.</p> <p>A wimpy forms part of the garage so we were very eager to have a delightful wimpy bubblegum milkshake, we ordered a mega shake, waited and received it all in good service. Only we find it wasn't tasting right, it tasted as if something was gone off and returned to the shop, spoke to the lady which served us, she went to the machine, tasted the milk saying it's fine, then handed us a scoop of ice cream to taste, after tasting it she then asked us ''what do we want to do??''</p> <p> </p> <p>We didn't receive a refund nor another milkshake, as a result we left disappointed never to return!</p>

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Replies (1)
Wimpy
Wimpy's reply09 Jan 2017, 08:44
Official

Thank you very much for taking the time to report your experience with our Wierda Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Wimpy Team

Best regards,