horrible experience ever
currently @ Wimpy in festival mall, it is written by the entrance "wait to be seated" and u indeed wait like U waiting for the return of Jesus, finally got seated but the service sucks like it's bad, we've been to busier restaurants and this Wimpy wasn't even busy but we waited Ages for our food, the food came mixed up in bits and pieces... Y'all need to up your game this is not on, can't be treated like we getting the food for free!!!
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Wimpy's replyOfficial
29 May 2018, 15:40We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
Wimpy's reply29 May 2018, 15:40
Official
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,