1 reviews | Active since May 2016
Horrible burger and bad service
So I was at Blue Route mall this past Friday and decided to grab a bite to eat with my boyfriend. We decided to head to whimpy for a burger and on arrival we stood at the door waiting for someone to show us to a table but no one was there so we had to go over to the counter to ask for someone. When got our burgers it tasted so bad even though I was quite hungry I couldn't manage to finish more than half of it. The patty tasted so cheap as though there was no meat in it at all. It was just a nasty piece of foul tasting mass with some sauce to try and conceal the burnt bitter taste. After getting ready to leave we tried to get the attention of our waiter at least 4 times but she kept dashing off and not once did she even look over to our side. My boyfriend then had to get up to go find her for us to pay and leave. I wouldn't recommend that branch of wimpy to anyone :(
We are sorry that you and your boyfriend had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
We are sorry that you and your boyfriend had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
