Horrible attitude and service
I was at Wimpy at the Waterfall Mall in Rustenburg and asked a waitress, Precious to assist and she said she would. She disappeared for 20-30 minuets and when I asked her why she had assisted or gotten someone to help us she said that she “assumed” we had been helped, we hadn’t even been given a menu at that. I asked why she didn’t check if we had indeed been helped she gave me attitude and was on some “let me just take your order” tip. No apology for the horrific service instead she tried to justify her behavior. I honestly do not appreciate her attitude or her level of service.
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***