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Stephen S

1 reviews | Active since Oct 2014

30 Jan 2017, 13:55

Horrible and Discriminating Store

<p>Good Day,</p> <p>On Saturday, my husband, my mother-in-law and I visited your Kolonnade Retail Park branch for drinks and lunch. We waited 10 minutes at the door as the sign clearly states: Please wait to be seated. There were staff standing and talking whilst busy with cutlery, not one assisted us. Eventually one came and chased us to the corner by means of hand gestures. Once seated we were given 2 menus. Breakfast menus after 12 I might add. After another 10 minutes we got a waitress that assisted us, she was rude an rushed us. She didn't listen to our order and when we wanted to order food she ignored us and ran away. My mother-in-law asked the waitress if they sell red cappuccino, her reply was yes. I ordered a mega cream soda and a filter coffee for my husband. We only ordered a red velvet cupcake for my mother-in-law as my husband and I decided to rather starve than order something from this rude waitress. Everyone else got served and she proceeded to clean a bunch of tables before taking our order to the kitchen. I watched her. Eventually when we received the drinks, I received a large, not a mega soda. My mother-in-law received regular cappuccino not what she asked. And the filter coffee looked like something out of world war 2. When asking the waitress about my mother-in-law's drink, she just rep**** very rudely, we don't sell that. When we took her on that she said yes, she only rep****... "Sorry neh" and rushed off. The filter coffee wasn't asked if we would like cold or hot milk, it was just added. Thank you, my husband is lactose intolerant and got sick. Plus to make it even better, they could have brought him a cup of sunlight liquid, it would have tasted less like soap. I feel outraged and disappointed in Wimpy. I did not enjoy every moment and had to pay for drinks we didn't want and not the right sizes. Upon payment we were stared at and words mumbled at for not giving a tip.</p> <p>Wimpy will never see me as a client ever again!</p>

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Replies (1)
Wimpy
Wimpy's reply31 Jan 2017, 11:49
Official

Thank you very much for taking the time to report your experience with our Kolonnade Retail Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Wimpy Team