Head Office Condoning pathetic behaviour from owner at Eldo Square branch

<p>After ordering twice in 2 weeks from the branch in Eldo Sqaure and not receiving what I ordered I decided to call in to notify the owner that the staff were not following basic instructions. I was told she would call me back the next day. When she didnt after 2 days, I wrote in to the Wimpy head office. The next afternoon I received a scathing call from the owner who basically verbally abused me for what she thinks was a personal attack on her. She shouted at me over the phone, scoffed at me when i said i was a loyal patron, and then put the phone down on me. I then wrote again to head office informing them of this ladys rude and despicable behaviour to a customer who just wanted to provide feedback on the quality of meals prepared. </p> <p>I notified them that i wanted a written apology from this lady and now a week later i have heard nothing.</p> <p>Obviously head office is condoning that the owners verbally abuse customers who give constructive feedback.</p> <p>as for the owner Sumayya, she is nothing but insolent.</p> <p>Disgusting to treat customers this way!</p>