Have waited more than 30 minuts for a rap

I went to Wimpy at Mall @ reds. First I had to wait to get a waiter to bring menu. Then I order. The Mocha was cold and then I was waiting and waiting for a Chicken Rap. Unexceptalbe. I waited more than 30 minutes and when I was ready to leave the lady brought me the Rap because she told the kithcen I was going to leave. This was already 13H46. I took the Rap in a Doggy bag, and when I open it in my car the Rap(folder) was ice cold, seem it just came out of the fridge. I paid only R48.00 but this is really poor. It seems my money was not good enough. I do not blame the waiter, I could see she did follow up a few times because where I was sitting I could saw everything. So many people came after me but they did receive their food before me. I will never go there again, and I will tell my friends about the service that I did receive from that Wimpy. Totally unexcepable. I am so discussed with this. I did demand that they bring my money back to my office and collect there horrible food. This was even a bigger mission. There service stinks. I think more people needs to complain about this maybe something will happen or not?