1 reviews | Active since Apr 2015
Half a meal, bad attitude and demands tip!
I was at the wimpy with 5 of my student friends. We ordered... and a Bar-One waffel on arrival. <br> <br> The rest of the order did arrive, but not my waffel. I asked the waiter, after waiting for more than an hour if she did get my order right. She looked at me, walked away and said not a word.<br> We waited a couple of minutes and considering the time being almost past midnight, we decided to leave without my order. <br> At the paying counter, the staff member billed me for the waffel. I told her that I did not even get my waffel and asked her what's going on.<br> The waiter came around from the kitchen and talking to the tiller, discussing me in their own (African, Tswana) language. I grew up on a farm and I could understand most of what they were saying, so I told them not to talk that way and tell me and my friends what was going on.<br> <br> Apparently the waffel machine broke and they had to fix it.<br> I understand this, but why couldn't she just say so when I asked earlier.<br> They continued their native talking.<br> Along came a half raw, barely decorated waffel, the ice-cream melted inside a cup. Almost throwing it on the counter she took my money and demanded a tip.<br> We will never visit wimpy ever<br>
Thank you very much for taking the time to report your experience with our Potchefstroom branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Potchefstroom branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
