1 reviews | Active since Nov 2016

01 Jan 2017, 19:45

HAIRS IN FOOD

<p>This morning we (me & grandparents) went to Herm**** and decided to go to wimpy for lunch.</p> <p> </p> <p>To my dissapointment there were long hairs in my food. One which I kept should you want to analize it together with the receipt. We were so put off that we left food. The bill was R242, rounded.</p>

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Replies (3)
Wimpy
Wimpy's reply03 Jan 2017, 14:37
Official

Thank you very much for taking the time to report your experience with our Herm**** branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Wimpy Team

's update03 Jan 2017, 15:17
Reviewer Update

I have received feedback and am sattisfied that the problem is receiving/has received attention. Thank you

's update19 Feb 2017, 20:41
Reviewer Update

Good day.

Someone from Wimpy called, offered me a voucher which I should have collected at the end of January. When I arrived to collect it, nobody knew what I was talking about. It is clear that they are trying some kind of joke. I am disgusted. It is 19 Feb already and words have not turned into actions.