1 reviews | Active since May 2017
HAIR IN BURGER
I ARRIVED AT YOUR WIMPY IN BRAKPAN WITH MY FAMILY. WE DECIDED TO ORDER A TAKE AWAY AS IT WAS COLD. I ORDERED 2X BACON & CHEESE BURGER AND 1X CHICKEN PERI PERI BURGER WITH CHIPS.
TO MY ABSOLUTE DISGUST I FOUND THAT IN THE CHICKEN PERI PERI BURGER THERE WAS HAIR OBVIOUSLY FROM YOUR CHEFS IN THE KITCHEN. I UNFORTUNETLY WAS SO PUT OFF I THREW IT IN THE DUSTBIN AS I HAD THIS BEFORE ON PREVIOUS OCCASSION WITH YOUR BOERIE BURGER ABOUT 2 YEARS AGO.
FOR CRYING IN A BUCKET I AM REALLY SO UNHAPPY AND ALSO TO COME AND ORDER FOOD AS A PERSON IS TIRED AFTER A LONG DAYS WORK I COME ACROSS HAIR IN THE BURGER.
PLEASE PEOPLE THIS IS NOT ACCEPTABLE I CANNOT BELIEVE THIS IS THE SECOND TIME THIS HAS HAPPENED TO ME.
PLEASE SORT THIS OUT I AM DISGUSTED AND FURIOUS.
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the restaurant manager and the area manager. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the restaurant manager and the area manager. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***