1 reviews | Active since Oct 2015
Great and professional owner
We went to the Wimpy Lakefield on 25th November - everything was great but my husband was not entirely satisfied with the presentation of the mini boerewors with the breakfast he had (the menu's wors looked quite bigger and better)<br> <br> The Owner, Andre, came to our table - greeted my husband with a firm handgrip and listened patiently to his complaint. He immediately apologised and offered my husband another boerewors portion - stating that he totally understands his complaint and that he had every right to complain when he feels the quality is not up to scratch.<br> <br> I just want to thank this Gentleman - you've handled the situation with grace and professionalism!!<br> We will definitely be back at your establishment - this industry needs more owners like yourself.
We truly appreciate your kind words and would like to sincerely thank you for taking the time you have taken to post a compliment for our Lakefield branch. We are so happy to hear that you are receiving excellent service from them! Your compliment has been received by our Customer Care centre and has been recorded it on the store's service record. We will make sure that the store as well as the area manager are informed of your compliment, to ensure their success is celebrated!
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
We truly appreciate your kind words and would like to sincerely thank you for taking the time you have taken to post a compliment for our Lakefield branch. We are so happy to hear that you are receiving excellent service from them! Your compliment has been received by our Customer Care centre and has been recorded it on the store's service record. We will make sure that the store as well as the area manager are informed of your compliment, to ensure their success is celebrated!
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care