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natasha D
1 reviews | Active since Nov 2014
07 Jan 2016, 14:15
gosh! Dont eat at the wimpy stop!
Well we stopped, sat and had to ask for service while the staff chatted. When we ordered our food they gave me a burger I had two top buns... our bread was over toasted. When I asked for my sons toy that comes with his meal they said they did not have one. I called for the manager and she explained to me that the toy is for free so it's a gift... I explained that not so long ago I paid R25 for my 'free gift'... I wonder if I look stupid. Wimpy is giving free toys!!! Wow!!! I want my money back for that my meal!!!... the next one should be free too and we should just be able to walk into wimpy to get our free toys!!!
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Wimpy's replyOfficial
10 Jan 2016, 09:13Hello NatashaVanDuyn,
Thank you very much for taking the time to report your experience with our Pongola branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Pongola branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Wimpy's reply10 Jan 2016, 09:13
Official
Hello NatashaVanDuyn,
Thank you very much for taking the time to report your experience with our Pongola branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Pongola branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care