GK
Gugulethu K

1 reviews | Active since Apr 2015

18 Apr 2015, 11:50

Gladness can't attend to all customers equally

My friends and I went to wimpy keywest to get breakfast, when we got there it was full. At the door there was no1 to attend to us, we went to look for seats and there was a family that was about to leave, 1 of waitresses said we could wait for that table. When the waitress was done cleaning up the table Gladness (who is the manager) gives the table to other people who came after us and we telling her that we were waiting for that table. She gave us attitude telling us that we just passed her. She should have come to us to assist us with finding seats instead she gave us attitude, that is not how customer service should be especially coming from a manager!

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Replies (1)
Wimpy
Wimpy's reply20 Apr 2015, 08:47
Official
Hello KubhekaGP,

Thank you very much for taking the time to report your experience with our Keywest mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care