bP
bill P
1 reviews | Active since Jun 2013
26 Jul 2019, 17:25
GIVING A MUSHROOM AND EGG BREAKFAST A WHOLE NEW MEANING
I visited Wimpy ( Malvern ) in kzn this morning . I ordered a mushroom and egg breakfast . This outlet has got no clue what mushrooms is all about and my sense is that they don't have mushrooms in stock to make this meal . The mushrooms on my plate consisted of black mushrooms stems , and to put in bluntly " bits and pieces of ******* " . I complained to the waitress who in turn called the " manager " The young man didn't have a clue what i was talking about . My companion had found 2 small pieces of egg shells in her egg. Clearly attention to detail at this branch is non existent . Obtaining a franchise is one thing . Competence is another .
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Replies (1)Wimpy's replyOfficial
06 Aug 2019, 14:07Hi Bill
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Wimpy's reply06 Aug 2019, 14:07
Official
Hi Bill
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
