MM
Miss M

1 reviews | Active since Dec 2012

19 May 2015, 07:55

Furious. This is unfair.

Okay first thing is first.<br> <br> I have been having a problem with this particular branch, close to four occasions. Alice is the manager at your branch in Carlton.<br> <br> I contact her regarding an order made by my BF on Saturday 16 May. I contact her as she asked me the last time to come to her if I have a problem and not Wimpy HO. ( I regret that so much because with HO the problem would have been solved.)<br> Alice tells me to come to the store and make a report.<br> I arrive -<br> 1 - She says there were no orders for double cheese burgers on Sat. 2 - KEEPS ME IN THE STORE TILL IT CLOSES 18:30 WOW - 3 - keeps patronizing me and tells me she would like to help but can't. Why make me come all the way from Midrand if you can't help?<br> <br> Since she has become manager she has made the restaurant quality of food go down the drain. Alice is also not trasparent - She transfers blame to kitchen/cashier staff instead of taking responsibility.<br> <br> She also wears long acryllic dirty looking nails which makes me shudder to think whether she even respects herself or her clients. Alice is determined to be RIGHT, no matter what. She is defiant, Ugly and stubborn.<br> <br> Been supporting that store since 2004. DISGUSTED!<br>

0
Replies (1)
Wimpy
Wimpy's reply21 May 2015, 09:41
Official
Hello kittyThati,

Thank you very much for taking the time to report your experience with our Carlton Centre branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care