1 reviews | Active since Feb 2011
Friendly wimpy, but cannot take an order at all!
On the 4th of july, I was passing through this town from botswana on my way back home to johannesburg. I stopped to get a few things and the store was amazingly clean staff were friendly and on point. However. My order was one plain chicken burger no tomato.(because i dont eat pork for religious reasons and dislike a tomato in my burger) and one chicken and bacon burger (for my girlfriend when I got home) the dunking doughnuts and slice of chocolate cake and a can of cream soda. So this is where the problem started. The doughnuts come with cream or ice cream and so does the cake. I ordered without these as I would be driving and this would be difficult to consume and would melt or get damaged if I just left there however the lady said I had to be charged for it even though I didnt want it. I paid for it never the less but found it strange paying for something I wasnt going to get. As I drove out I was impressed with the service as staff were extremely friendly. I pulled out my burger and as I opened to my surprise was a pieces of bacon sitting on the top of the chicken. I then thought the other would be be the plain chicken burger, but no, this was also with bacon. And so, with my hungry state and lack of time to waste I could not drive back to correct this and decided to pick off the bacon and eat the burger anyways. It was delicious. However, it had bacon on that I really cant eat. And also, was not what I had ordered. I then decided to have a doughnut, it was terrible. Dry, not sweet and just terrible. I have had the full size doughnuts from wimpy years ago and it was incredibly delectable. However, these were horrible. The chocolate cake was amazing. To give credit where it is due. The order mix up is really bad as I was lucky to have check if Not I would have bitten into something I cannot eat. And even if I could, it was not what i ordered. This is a serious mistake and needs to be addressed.
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
Best regards,
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
Best regards,
