CB
Chantelle B

1 reviews | Active since Aug 2016

18 Aug 2016, 13:26

Friendly and Reasuring service

<p>I recently bought my Wimpy favourite; the Wing and Ribs combo from Wimpy at Morellata Park, it was a takeaway and when I got home I noticed that something was definitely wrong. Instead of getting a nice piece of rib I received three really measly looking pieces that were already cut, definitely not the 300g, intact ribs I'm so used to. So I went back and showed the lady behind the counter the ribs, she didn't hesitate at all to get the chef to make me a new batch. She even let me take a seat as I waited, and she brought be free coffee. When the ribs were done she came to show me the new takeaway and it looked like what I'm used to.<br /> <br /> Pretty much I just wish to congratulate them on having extremely friendly staff, they were about to close for the day, so for them to go through all the trouble was commendable and highly appreciated. And the ribs and wings were delicious, I even got a fresh batch of new chips, and the three pieces that I first got was still there and even warmed up for me. And then I even got to take my free coffee with me back home. I won't fault them on the that the ribs weren't right to begin with, it seems it might have been a weird communication mistake. But the fact that they were willing to help me without hesitation completely makes up for it. Thank you very much.</p>

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Replies (1)
Wimpy
Wimpy's reply21 Aug 2016, 10:39
Official

We truly appreciate your kind words and would like to sincerely thank you for taking the time you have taken to post a compliment for our Moreletta Park branch. We are so happy to hear that you are receiving excellent service from them! Your compliment has been received by our Customer Care centre and has been recorded it on the store's service record. We will make sure that the store as well as the area manager are informed of your compliment, to ensure their success is celebrated!

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Wimpy Customer Care

Best regards,