MJ
Melissa J

1 reviews | Active since May 2018

02 May 2018, 11:43

FRIED Fly found in my food

Hi. I visited your Wimpy branch at Grand West yesterday, 01 May 2018. I have always enjoyed Wimpy food and therefore have been a regular at your restaurants. I had ordered a Double Cheese burger, and upon finishing the first half of my burger, to my disgust, I found a fly (that had been fried) in my burger. I unfortunately cannot attach a picture but I do have one saved on my phone. I then proceeded to have the waitress take my meal away and she had asked if I'd like another on the house. As you can imagine, I was completely disgusted and irritated and did not want a replacement meal. Who would want to eat after discovering that? The waitress asked for my details as she said the manager would be contacting me soon. This restaurant needs to be inspected by a health inspector. The fly was clearly fried with my food, which is nauseating to say the least! Please could someone get back to me regarding this matter. Completely disgusted!

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Replies (1)
Wimpy
Wimpy's reply03 May 2018, 13:43
Official

We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Wimpy Team
Customer Care Line: ***