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zama M

1 reviews | Active since Sept 2012

12 Feb 2018, 20:21

Food that causes sickness and poor customer centre

Poor hygiene at Cresta mall they need to retrain their stuff , how can food be prepared in less that 10 minutes and the plate served on it have a stain of tomatoe sauce when I didn’t even start eating. It means the plate was not washed properly , to make matters worse following day I had diarrhea. I’m very disappointed as I spent a lot for that burger for it to be of poor quality and make me sick. A simple thing like strawberry freezo was also bad no fast just ice and strawberry seeds. So I forwarded the complaint to wimpy and no bother bothered to contact me mxm . I’m never setting foot there!!

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Replies (1)
Wimpy
Wimpy's reply08 Mar 2018, 14:42
Official

We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Wimpy Team
Customer Care Line: ***