U1
Unsatisfied 1

1 reviews | Active since Dec 2011

02 Feb 2015, 07:29

Food quality -poor

Good day Wimpy<br> <br> It saddens me to write this review. My fiance and I love going to Wimpy at Paarl Mall, we go here so often, the waiters knows us and even knows our orders. The food is always so yummy and the service is great. This weekend, we went to the Wimpy and we ordered our usual drinks. This time, the coffee was so diluted, it did not even taste like anything, When I asked the waiter, what is going on, she explained that they have been receiving numerous complaints that day. Now, I ask, if you know there is something wrong with your machine, why not tell the customers before they place their orders? Now you expect me to pay almost R50 for coffee, that tasted like dishwater? Since we know that was not how we know the Wimpy standard, we overlooked it. I went on to order the Chicken, bacon and cheese baguette. I received my food and the roll was so old, it broke to pieces....<br> <br> This was not a good experience for us and Wimpy. I really hope this was a once off experience, or we will need to evaluate our favorite restaurant. <br> <br> Kind regards

0
Replies (1)
Wimpy
Wimpy's reply03 Feb 2015, 10:29
Official
Hello Unsatisfied1,

Thank you very much for taking the time to report your experience with our Paarl Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Head Office

Best regards,