Food not served as per picture in the menu
I went to wimpy Springfield yesterday afternoon with a work colleague , I suggested that we order the chicken chees and bacon<br> <br> So we ordered 2 after 20 minutes of waiting the food arrived and to my annoyance found that we were short changed the food looked nothing like the picture in the menu , I have actually had the exact meal on many an occasion at other wimpy branches so I know how it's served as well<br> <br> The roll used for the meal was a thin hot dog roll which is incorrect and given how thin the roll was obviously the portion of chicken was smaller as well <br> <br> I called the manager and she stated that is what wimpy head office sends them as the roll I advised her that it is incorrect and showed her the picture in the menu for her to see , we ate the meal and we're not even offered a discount to what was clearly a smaller meal than it should be <br> <br> Wimpy who pays 54 rand for a hot dog absolutely shocking and what's even worse was the difficulty of eating it given the it was inccorect roll everything fell out it was so embarrassing to eat and I brought my colleague to try it as well its a joke. I have pictures of how the meal is supposed to be served and how we received it
Thank you very much for taking the time to report your experience with our Springfield Durban branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Springfield Durban branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
