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Precious M
1 reviews | Active since Jan 2016
30 Mar 2016, 07:58
Follow up on mouldy ****in complaint
About a month ago I lodged a complaint against the branch at the Cape Town International Airport Domestic departure section, where I was sold a mouldy ****in, which I only realised was mouldy after I had boarded my flight. I only received a call from Edgar (who's number I have misplaced) after about a week or two after my complaint. I did not receive any acknowledgement from branch manager who is responsible for selling us rotten food. I was informed by Edgar that I would receive a voucher which has not arrived. If this is how Wimpy treats their customers then we're better off without your services. I just want my money back as I refuse to pay for rotten food.
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Wimpy's replyOfficial
04 Apr 2016, 09:45Hello PreciousMad,
Thank you very much for taking the time to report your experience with our Cape Town Airport branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Cape Town Airport branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Wimpy's reply04 Apr 2016, 09:45
Official
Hello PreciousMad,
Thank you very much for taking the time to report your experience with our Cape Town Airport branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Cape Town Airport branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care