1 reviews | Active since Jun 2015
Fish fingers on burger instead of hashbrowns
My husband and I went to Wimpy for a quick meal during our shopping. I ordered a bacon and hashbrown burger. Wimpy has changed the shape of their hashbrowns a few years ago to smaller rectangular 'blocks' instead of the round 'patty' shaped type. So nothing was amiss before I bit into one of my hashbrowns.<br> As I started chewing I noticed a strange texture and taste in my mouth. Turns out they had served me with fish fingers on my burger instead of hasbrowns. I looked at it and had to try my best not to vomit in front of the other customers in the shop. I have not touched fish since I was two for the simple reason that I get sick from it. We called the manager who casually said ' yip, looks like fish fingers, sorry about that' I continued heaving and had to run out the store to find the bathroom. It was terribly embarrassing.<br> <br> He offered to replace our meals. My husband said \well
Thank you very much for taking the time to report your experience with our Eastgate Shopping Centre branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Eastgate Shopping Centre branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
