iB
ipeleng B

1 reviews | Active since Feb 2015

09 Feb 2015, 11:51

Filthy unhygienic establishment

On 2015/02/08 I decided to take my children for dessert at Wimpy in New Park, Kimberley. Myself and two of my children ordered waffles and my third child ordered ice cream whereas my fourth child did not consume anything. to my dismay my plate was sticky and filthy, I notified the waitress of my dissatisfaction and proceeded to consume the food. Later that night my three children and I fell ill and we experienced vomiting and diarrhoea. as a result my children and I did not go to school and work. My fourth child did not fall ill as he did not consume the filthy food at Wimpy and my husband did not experience any such symptoms which clearly means the food that we ate at Wimpy was the cause of our illness. As a result of this experience I will never eat at Wimpy again neither will my children. this experience has been traumatic to my kids my 11 year old even told me to go and get a refund (that is how strongly my kids feel about this experience). In addition Wimpy store management should clean and disinfect their play room, I entered the play room as my son was playing in it yesterday and I remarked that the playroom smelled really filthy.

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Replies (1)
Wimpy
Wimpy's reply09 Feb 2015, 16:39
Official
Hello Customer!,

Thank you very much for taking the time to report your experience with our Kimberley branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Head Office