Filthy plates
Breakfast was ordered. We enjoyed our food. As we requested for a doggy bag, we discovered the bottom of the plate is stuck with chicken mayo. Requesting to see a manager.. another waiter comes over PRETENDING to be the manager , Sharon. Didn't even know what to do about my complaint. After making me wait for 20 minutes the REAL manager, Mpumi got to us. Explaining that the plate could not have been dirty as it comes from the kitchen. The other diners all saw my plate as I showed the waiter Alick what it looks like. Again waiting another there 30 minutes, and still no decision has been made. Not even an apology came from the manager. My bill was reduced, but I will never come back to this place again. lesson learned.
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,