MB
Meryke B
1 reviews | Active since Nov 2017
18 Nov 2017, 14:22
Feedback
So on Friday 10 November I sent the following message to KFC on their Facebook Messenger: "I would like to know why head office made the decision to not serve butter/margarine with their toast? Not very nice..."
On Sunday, 12 Nov, I follow up as I have yet heard from them. I finally get a response at 17:20 "Hi Meryke, we will pass this onto our team to look into."
It is now more that a week later and have heard NOTHING from them. I think it is very unprofessional!!!
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Wimpy's replyOfficial
18 Nov 2017, 14:55Thank you very much for taking the time to raise your concerns with us. Your comments have been received by our Customer Care and have been escalated to the Head Office. We would like to confirm that a representative of our team as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team.
Best regards,
Wimpy's reply18 Nov 2017, 14:55
Official
Thank you very much for taking the time to raise your concerns with us. Your comments have been received by our Customer Care and have been escalated to the Head Office. We would like to confirm that a representative of our team as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team.
Best regards,