FAULTY SPEED POINTS

I am so disappointed with the service I received from Wimpy Smith Street Durban. I went there for a breakfast and the problem started when I was paying, none of their speed point was working and became my problem as I had to even go to an ATM with the waiter who was helping me after several attempt of swiping. Even going to an ATM did not work as queues were very long and I needed to go back to work, so had to go back to the restaurant and arrange someone to pay for me. After all of that process when I check with my bank I realise that the payment went through 3 times and never reverse, I am not even sure howlong will it take for it to reverse, worse because I need that money for something else.