1 reviews | Active since Jul 2015
Falsely advertising Wimpy Monday bottomless chips!
Our waitresses name at Wimpy was Nommi. We ordered our bottomless chips which came with the meal. The service started off good. We then got another round of chips and they came in a saucer instead of a plate. We could almost count the amount of chips on one hand. We then ordered the second round of chips but to our surprise she told us that her manager would not allow us to order any more chips. We then asked to speak to the manager but Nommi immedietly went back on her statement and allowed us to get some more chips. Three more small rations of chips came later with the service getting as slow as a sloth on valium. After ordering a last helping of chips we sat patiently for them to get to our table however after an hour of waiting they didn't come. The restaurant was empty so it was confusing why they did not come. There was not a waitron in sight so I got up to speak to the manager whose name is Jackie. She only told us 40 minutes later that we couldn't order anymore chips, a reminder that these chips are bottomless. She tried to call her boss but there was no answer. While i spoke decently to Jackie she just started to walk away from me. I immediately got the cheque and left.
Thank you very much for taking the time to report your experience with our Douglasdale branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Douglasdale branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
