1 reviews | Active since Mar 2012
Falsely accused of theft
<p>This afternoon we visited your Tygervalley branch.</p> <p> </p> <p>I paid using Zapper, which I have done previously at this very restaurant without any issues. We then talked for a few minutes and left, as we stood up from our table I handed our waiter the invoice, she said thanks and we left. A few shops away I was accosted by a Wimpy staff member, accusing me of nonpayment as there was no money the folio with the invoice. While this was embarrassing, I was in a fairly calm mood and explained that I had paid with Zapper. In retrospect I should have taken the matter further, possibly going as far laying a defamation charge against the employee and/or your establishment.</p> <p> </p> <p>The situation was completely unacceptable, regardless of whether it was due to ignorance or a lack of diligence by Wimpy.</p> <p> </p> <p>I will not be back.</p>
Thank you very much for taking the time to report your experience with our Tygervalley branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team
Thank you very much for taking the time to report your experience with our Tygervalley branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team
