False advertising "2nd cup on us" what a lie!
<p>Today we visited the Wimpy at Southdale for a quick breakfast with some family members. After is drinks order was delivered, I noticed the waiter Thulie wearing a badge advertising "2nd cup on us". When mentioned to her that we had ordered coffee and would like the "free" 2nd cup, she responded saying it was only "free Monday to Friday". I asked to speak to the manager (Michelle Ferrirea) regarding the misleading advertising. Michelle refused to offer the free cup of coffee and said her staff were not supposed to wear those badges on Saturdays, she promptly instructed all the waiters to remove their badges advertising this. Needless to say I left without the promised "2nd cup on us" - what can I say " Thanks Wimpy for false advertising and refusing to deliver"</p>
Thank you very much for taking the time to report your experience with our Southdale branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Southdale branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
My contact number **********
My contact number **********