SD
Shabir D

1 reviews | Active since Mar 2013

10 Feb 2015, 21:36

Failed to deliver on a Simple Cheeseburger!

On 8 Feb we visited Wimpy Eldo Square. The place was really rowdy as they were hosting Kids Party.<br> <br> We were seated and ordered a Spanish Wowza and a normal Cheeseburger. The order was delivered pretty quickly only to find that it was of a below par standard. The Spanish Burger had polony instead of Smoked Beef(Which i requested). The Cheese burger was very haphazardly put together. There were no gherkins on the burger and the cheese was basically thrown on. We asked the waitress to correct both burgers and she obliged. <br> <br> The order returned with 3 gherkins added but this time there was almost no onion garnish on the cheeseburger. Shocked that the kitchen was having trouble delivering a cheeseburger!<br> Or perhaps they just didnt care about a small table of 2 whilst servicing the party crowd.<br> <br> We called for the manager only to receive a rude response. There was no apology but rather a rude \Just give it back n we'll fix it". We didn't want this to be fixed AGAIN but rather a new one made with care which they seemed to reluctantly accept - Based on this response we decided to leave instead. <br> Horrible experience! Not what we expect from the Wimpy brand that we know and love. Never Again!"""

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Replies (1)
Wimpy
Wimpy's reply11 Feb 2015, 09:26
Official
Hello shabz786,

Thank you very much for taking the time to report your experience with our Eldoraigne branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Wimpy Customer Care