Eye Roll Greeting & 40 Minute Wait

Wimpy Boardwalk Mall Richards Bay - Worst breakfast experience ever!!

On arrival at Boardwalk Mall, we realised that we were craving a reminiscent breakfast from Wimpy which is normally great.

We walked to the opposite side of the mall and found Wimpy being new to the area, on walking into the entrance we were welcomed with rolled eyes like oh god here we go being the only white people to walk into the otherwise not very busy Wimpy which we should have noticed was unusual for a Wimpy. We were at least greeted with a Hello thereafter the eye roll and received our menus.

We ordered a milkshake each which weren't as thick as the typical "Wimpy Shake" and the early bird breakfast which is literally 2 eggs, bacon and toast and a slice of severely undercooked and unseasoned tomato, with a side of the wimpy relish which was served cold.

This I would imagine taking 5 - 10 mins with a full kitchen staff to make considering a breakfast competitor can make luxury cappuccinos and significantly more complicated breakfast in a fully booked restaurant service in under 10mins.

Well, we waited 40 minutes for our food and milkshakes, my tummy was literally grumbling waiting for my food or even my milkshake to start, our waitress noticing our hunger and advising its coming soon about 3 items. The restaurant was not busy and nor was the kitchen which was open to view.

Not sure what they do to their staff there but not one staff or person looked happy to be there, If I hadn't ordered as yet I honestly would have left. Being decent people we have the waitress R50 tip with a bill of about +-290. She noticed that our experience was extremely poor and was shocked when she saw her tip "Wow, so much she said" so clearly either caught them on a bad day or just in general miserable staff.

Not somewhere I would waste my money again.

Through this experience there was a drunken fool who decided to come for breakfast, who knocked his chair over, which had a bottle of brandy in it which went flying all over the floor - He stood there, looked at it and proceeded to sit in the opposite chair waiting for a female staff member to clean it up clearly which made the end of our experience awful with the stench of booze running toward our table and no one was really quick to attend to the issue either, glass could have flown into someone's leg and I cannot imagine much would have been done. My husband proceeded to walk up to the table and ask him what he intends doing about it, with no response and a dirty look received he picked up the chair off the floor and put it back in place for the staff to at least be able to clean it up. What kind of creature does this.

Recommend a more attentive branch manager to maybe inspire and uplift staff and be aware of what is happening on the floor.