1 reviews | Active since Oct 2017
Extremely disappointed and Bad Service
It was pathetic. The service was very bad. I ordered and paid for my meal at 20:10 and only recieved at 20:50. While telling the "manager" my order she ignores me and turns around and talks to her staff. I ignored that and waited for her to stop talking and carry on with my order... everyone who waited for their order including me complained about the bad service. When i got home I opened the kiddies meal box and got a beef burger instead of my chicken strips. It is against my religion to bring beef into my house. I paid R20 for a small bowel of spinach. I was shocked that wimpy could actually sell something so small for R20. This is really unprofessional of Wimpy and its the worst experience ever!!!!
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***