SB
Sarah B

1 reviews | Active since Mar 2009

11 Jan 2016, 11:40

Excellent service

I would just like to commend the staff at Wimpy East rand Mall. I've just taken my 3 girls there for milkshakes. Three of us ordered chocolate milkshakes which tasted sour. I mentioned to our waiter that they didn't taste good but I was still prepared to pay for them. He then called the manager who came to apologise saying that sometimes the syrup from the supplier tastes a bit sour. I didn't complain at all and appreciated the feedback. When the bill came, they had only charged us for one milkshake and the plate of chips we ordered. I didn't get the waiter or managers name but really appreciated the gesture. Will definitely go back to that wimpy specifically for the excellent service.

0
Replies (1)
Wimpy
Wimpy's reply13 Jan 2016, 10:19
Official
Hello tanies,

We truly appreciate your kind words and would like to sincerely thank you for taking the time you have taken to post a compliment for our Eastrand Mall Entr 1 branch. We are so happy to hear that you are receiving excellent service from them! Your compliment has been received by our Customer Care centre and has been recorded it on the store's service record. We will make sure that the store as well as the area manager are informed of your compliment, to ensure their success is celebrated!

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care