1 reviews | Active since Jan 2017
Enjoy every moment...only if you not a backpacker or ***.
<p>My brother and I went for breakfast and asked the waitress if it would be fine if I sat and waited for my brother, as he had a few things to do in town and she said yes its fine...</p> <p>My brother and I each had a slam burger, I had 1 coffee and a fanta orange and he had 2 coffee's..</p> <p>We are both backpacking through south Africa, and money is no problem for us.</p> <p>While my brother was out doing our banking and buying us new cellphones I would step outside for a smoke.</p> <p>By my 3rd cigarette the senior manager started watching me. Asking staff what's my problem and got engen staff to also watch me...</p> <p>At 1 point I heard her tell our waitress give them the bill so they can pay and go... As I got up to go for another smoke she had the audacity to tell me and I quote... "Wimpy does not allow food to stand open on tables, pay your bill and get out" I said to her my brother has gone with the card when he comes I will pay you. I went out for a smoke and my brother arrived ,when I told him what happened he was just as angry as I was...</p> <p>When the manager ordered the waitress to give us our bill , plus when I was asked to pay and get out, neither of our slam burgers have been fully eaten by me nor my brother... Yet we had to pay full price...</p> <p>Our bill came to R260.40</p> <p>I would like the manager Gertie to apologize to us and because we did not enjoy every moment, I would like to request a full refund...</p> <p>Gertie did not act in a way that a senior manager should act and she needs to know that...</p> <p>The staff came and apologized for her actions but they should not , she should.</p> <p> </p>
Thank you very much for taking the time to report your experience with our Humansdorp branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team
Thank you very much for taking the time to report your experience with our Humansdorp branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team
Customer care has been in contact and an area manager was supposed to contact me by now but i have heard nothing.
Not very happy!
Customer care has been in contact and an area manager was supposed to contact me by now but i have heard nothing.
Not very happy!
