1 reviews | Active since Oct 2014
DoubleUpSummer Gifts out of Stock
I went to Sandton City to do some shopping and I had some time to spare before the shops opened. I was deciding if I should go to Mug n Bean or Wimpy. I thought I should go to Wimpy because I had seen the double up advert on TV and the in store promotions. I had a ordered a double up breakfast ,I asked the waitress if it came with a scratch card and she said \Yes". I ate my meal and requested the bill and the scratch card. My bill came but not the scratch card. The waitress told me they had no more scratch cards or gifts. I then asked why she didn't inform me of this before I made the order. She then called the manager who told me they had run out of gifts a while ago and they were told to carry on with the promotion. I asked why they don't let people know that the Wimpy has run out of gifts so customers can make informed decisions about what they order. <br> I have reviewed Wimpy's website and the promotion runs until the 17th of January 2016"
Thank you very much for taking the time to report your experience with our Sandton City branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Sandton City branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
