NA
Naadir A
1 reviews | Active since Jan 2013
19 Jan 2016, 15:13
Double up special - no scratch cards
I have supported this branch for many years now. I took my family to the restaurant on the 17/01/2016. The deal the advertise on the table is the double up burger chips and soda for R69. I ordered this and my family a number of different items. When the bill came along I asked the waiter for the scratch card as per the advert on the table. Her response was there is no scratch cards remaining. I asked to see the manager. His attitude was very poor, and just told me it is while stocks lasts. I disagree with that statement, why do you sell the meal if you don't have the scratch card. It is part of what I am paying is it not? Otherwise inform me that before I order? I asked that the meal be taken off my bill to which he refused.<br> <br> I can safely say I will not be visiting Wimpy outlet in the near future<br>
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Wimpy's replyOfficial
20 Jan 2016, 09:39Hello neveragain1,
Thank you very much for taking the time to report your experience with our Fordsburg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Fordsburg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,
Wimpy's reply20 Jan 2016, 09:39
Official
Hello neveragain1,
Thank you very much for taking the time to report your experience with our Fordsburg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Fordsburg branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,