JA
Juanita A

1 reviews | Active since Mar 2009

20 Mar 2017, 12:18

Double up denial

<p>Monday's are the buy one get one free double up breakfast at wimpy. I go often but chose to go to the karaglen branch today. They refused to give me the second double up as a takeaway and insisted that the special was not for takeaways. I understand that but I wasn't ordering it as a takeaway, I was sitting down. And I must say that at all other wimpys I have been to (meadowdale, Bedford center, alberton city) they have given me the second double up to take away. I ended up leaving to rather go to the competitor. I think the staff or the public need to be grossly informed of what is acceptable regarding specials. Or is it at the discretion of the specific wimpy? </p>

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Replies (1)
Wimpy
Wimpy's reply22 Mar 2017, 09:59
Official

Thank you very much for taking the time to report your experience with our Karaglen branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Wimpy Team.

Best regards,