1 reviews | Active since Apr 2011
Double payment for one meal!!!
So I went to wimpy in fordsburg on Saturday(31/08/2019) for breakfast and when paying they used one machine and said the payment didnt go through when in fact I got an SMS that it went through, they then took another machine and done another payment and it went through again. They told me the first payment will reverse and up until today nothing has been reversed. I phoned them and they said the payment is not reflecting and it shows only one payment! On my account both payments went through and I refuse to pay double for 1 meal! All I want is my money back! I dont understand why they used two different machines. I know usually it would reverse immediately when using the same machine. This is very weird and wimpy doesnt seem willing to give me my money back and help!
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Wimpy Team Customer Care Line: ***
Best regards,
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards, The Wimpy Team Customer Care Line: ***
Best regards,
