1 reviews | Active since Dec 2015
Doesn't mean you busy you have to be ignored ..
My fiance and I decided to stop by wimpy at suncoast on the 16th december and have enjoyed the good food with service received previously however today was a complete disappointment when i was waiting for a table along with other customers and finally when I do get seated by a waiter who leaves us with lunch menus only and walk away .when I see a waitress walking pass my table stopping at the table next to mine I call her and she shows me her hand tells me wait she's busy she is coming now .more than 30 minutes have passed and she has yet to return to me but walks pass continously checking on her customers .while our drink orders was placed and received with the breakfast menu by a waiter whom claimed his working outside not inside but will take our order.45 minutes have passed in waiting for food. I call Wendy while she stops at the table next to mine this time to bid farewell to her customers while payment was made just to ask her to please call our waiter as no one checked on us and i was going to leave cancelling my order that ive been waiting for only for her to tell me the same thing wait .like SERIOUS she hasnt came back to me from the first time after telling me wait and n
Thank you very much for taking the time to report your experience with our Suncoast durban branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Suncoast durban branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
