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Charmaine H

1 reviews | Active since Nov 2011

07 Aug 2015, 09:44

DO NOT GO TO WIMPY PARK MEADOWS - SERVICE PATHETIC

It was my Moms 83rd birthday yesterday & we (my wife, sister, myself & Mom) decided on having a Wimpy breakfast. On arrival at Park Meadows Wimpy we went & sat in the smoking section. We decided on the breakfast special (currently on promotion with a free coffee) and ordered accordingly with an additional egg each.<br> <br> The coffee arrived and my wife's was cold. Sent it back to be reheated....We sat in anticipation waiting for our breakfast....We waited and waited. After 15 minutes I went to check & saw breakfasts on the counter and assumed it was ours. Another table of 2 guests had arrived about 10 minutes after us and their breakfast was served....We continued to wait another 40 minutes and then decided to call it a day and walk out which we duly did with a lot of muttering from the supervisor & staff. No apology and no service.<br> <br> The place was basically empty (about 5 tables in total) so there was literally no excuse for the bad or should I say NO SERVICE! Will not be returning there again. We proceeded to go to Wimpy Eastgate thereafter and we were served promptly within 10 minutes with our orders & food. Thank u Eastgate.....Park Meadows should get some training from you. <br>

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Replies (1)
Wimpy
Wimpy's reply07 Aug 2015, 14:52
Official
Hello Charmy2012,

Thank you very much for taking the time to report your experience with our Park Meadows Eastgate branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care