jC
judy C

1 reviews | Active since Jul 2015

01 Jul 2015, 12:27

dissatisfied customer

On the 26th june I visited whimpy in port shepstone. Whilst waitig for my order on the table, my 2 1/2 daughter needed to use the toilet. I asked mr jacobus the mamager ig he could allow her to use the staff toilet and he refused my humble reqest. I felt it was a reasonable humanitarian request and viewed my sentiments. The manager threatened to cancel my orde and insisted that it was the staff toilet. <br> On 30 june I went back and bought lunch.. Whilst waiting for my order i spoke to the owner. He was very rude to me wen I explained to him wat had happened. He told me that it is an order from head office to refuse anybody from using the toilet even under any circumstances. I complained to head office and the owner apologised. He then went and reported me at work, saying I was rude to him. I am a traffic official. It is untrue and I feel aggrieved.

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Replies (1)
Wimpy
Wimpy's reply06 Jul 2015, 11:30
Official
Hello ****cele,

Thank you very much for taking the time to report your experience with our Port Shepstone branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Head Office

Best regards,